Set-up Service
Windows7 comes in a choice of 32 or 64-bit. 64-bit must be asked for before purchase.
An in-home set up of your new computer and brief tutorial of how to turn it on, how to access the internet, check your e-mail and find 'My Documents' can be arranged for the day of pick of your new PC. In-home set up cost $60/hour. This may also include the setting up of your internet connection / printers / scanners / web cam / digital camera or other peripherals. This set up appointment does not include lessons on how to use any other programs such as e-mail, Skype, Word, Publisher etc. Lessons to use programs can be booked in at $60/hour.
Not all printers are compatible with Windows7, it is not Great Lakes Online's responsibility to make your existing printer work with your new system. Some are just incompatible and generally it is cheaper to buy a new one then an hour of our service time. The majority of printers manufactured in the last 3 years are compatible. If your printer does not automatically detect and connect by Windows7 then the appropriate drivers can be downloaded and installed for $60/hour (may be included in initial set up fee)
Backing up of your old hard drive and importing to your new machine can also be arranged at $60/hour. This can also include exporting and importing of address books and e-mail messages into Windows Live Mail if you currently use Outlook Express or into MS Outlook if you are currently using Outlook.
Great Lakes Online is no longer transferring data to new computers for free!
New computer warranty covers PARTS ONLY, there is no warranty on software beyond a 14 day guarantee that all supplied software discs are in a new readable working condition. Lost or damaged discs are not covered by warranty. The Windows operating system and programing errors are not covered by warranty unless caused by faulty instillation at time of purchase. Once a customer has taken delivery of the computer no software problems unless determined by Great Lakes Online to be something they are responsible for shall be claimed as warranty. The customer is responsible for any programs that are installed onto the computer and the use of these programs. To put it simply, unless a problem is directly related to faulty hardware it is not a warranty issue. Not knowing how to do something is not Great Lakes Online responsibility.
